I've had the pleasure of using Hank's services for over three years for inspections, regular maintenance, and miscellaneous issues, and I can't recommend Oak Hill Automotive enough. The customer service is outstanding and is a shining beacon of what you’d expect Texan customer service to represent. Communication is very transparent with clear expectations. If there’s a problem, Hank will explain it in layman’s terms so you can understand. If he says something can be done, he’ll do it. If he says he’ll call you, you’ll get a call. Lord knows how rare it is these days to find someone who actually does what they say they’ll do. What’s even more impressive is that Hank has maintained reasonable pricing even throughout the past four years’ worth of COVID and car part inflation, a courtesy that my auto insurance company has not extended me. For the quality of service he’s offering, he would 100% be justified in raising prices (don’t tell him I said that). In summary, if you live in South Austin, Hank is the man you need for any of your car troubles. You will not find better value and customer service elsewhere.
Michael, thank you for taking the time to write such a fantastic review! We couldn't be happier to hear about your positive experiences at our shop. It's our goal to provide exceptional customer service, transparent communication, and reasonable pricing. We're thrilled that you appreciate our commitment to these values. We look forward to continuing to serve you in the future. If there's anything we can do for you, please don't hesitate to reach out. Thank you again for your kind words!
- Oak Hill Automotive