From my initial phone conversation, I came away with a positive view of this business. My alternator was out, and there were other maintenance concerns to address. Hank was knowledgeable about the vehicle model I drove and advised me accordingly. He was never condescending to this old lady, which I very much appreciate. Because I use my car for delivery runs, they were receptive to get my car back to me in a timely fashion. And they did so. As a new resident of Austin, I am thrilled to have someone now to rely on should other maintenance/repair issues arise.